Tuesday 30 July 2013

Microsoft Word freezes

           We may face the word application freezes or not responding or slow issues when we open a Microsoft word application. This problem usually occur when we have more add-ins or improper shutdown of word application. Here are the few steps to fix the word application freezing issue.


Step 1 : Delete the Word Data registry subkey

   Note : Before making any changes in registry key it is recommended to have registry back up. From the Run box type regedit to open the registry editor.In the file option click Export to backup the registry. 
   The Word Options registry key stores those options that you can set in Word by changing menu options. The settings are divided into default settings and optional settings.

  Default settings are created during Setup. You can change the default settings by changing options in Word. Optional settings are not created during Setup. 

To delete the Word Options registry key, follow these steps:

1. Exit all Office programs.

2. Click Start, click Run, type regedit, and then click OK.

3. Locate the following registry subkey, as appropriate for the version of Word that you are running:

Word 2003:
HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\Options

Word 2007:
HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Options

Word 2010:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Options

4. Click Options, and then on the File menu, click Export.

5. Name the file Wdoptn.reg, and then save the file to the desktop.
6. On the Edit menu, click Delete, and then click Yes.

7. Exit Registry Editor.

8. Start Word.

 Word starts and works correctly, you have resolved the problem. The problem was a damaged Word Options registry key. You may have to change several settings to restore your favorite options in Word.

If the problem is not resolved, restore the original Word Options registry key. Then, see the "Rename the Normal.dot or Normal.dotm global template file" topic.



Step 2 : Rename the Normal.dot or Normal.dotm global template file

   You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and of documents that you open. To do this, rename the global template file. When you restart Word in a typical way, Word creates a new global template file. 
Important When you rename the global template file, several options are reset to their default settings. The options that are reset include custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you do not delete the global template file. 
 Certain kinds of situations can create more than one global template file. Examples of such situations are as follows:
  •  Multiple versions of Word are running on the same computer.
  •  Several workstation installations exist on the same computer.
In these situations, make sure that you rename the correct copy of the global template file. 
To rename the global template file, follow these steps:
1. Exit all Office programs.
2. Click Start, click Run, type cmd, and then click OK.
3. Type the following command, as appropriate for the version of Word that you are running, and then press Enter:
     Word 2003:
        Windows XP: ren %userprofile%\Application Data\Microsoft\Templates\Normal.dot OldNormal.dot

        Windows Vista or Windows 7: ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dot OldNormal.dot
  
Word 2007 and Word 2010:
        Windows XP: ren %userprofile%\Application Data\Microsoft\Templates\Normal.dotm OldNormal.dotm
Windows Vista or Windows 7: ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dotm OldNormal.dotm
    
4. Type exit, and then press Enter.
5. Start Word.
If Word starts correctly, you have resolved the problem. In this case, the problem is a damaged global template file. You may have to change several settings to restore your favorite options.
The global template file that you renamed may contain customizations that can't be easily recreated. These customizations may include styles, macros, or AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer.

For more information about how to use the Organizer to rename macros, click Microsoft Word Help on the Help menu, type rename macros in the Search for box, and then click Search to view the topic.

Step 3 : Disable the Startup folder add-ins

           When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins.
 To do this, follow these steps:

1.Exit all Office programs.
2.Use one of the following procedures, as appropriate for the version of Word that you are running:
        Word 2003:
        Click Start, click Run, type %programfiles%\Microsoft\Office\Office11\Startup\, and then click OK.
        Word 2007:
        Click Start, click Run, type %programfiles%\Microsoft\Office\Office12\Startup\, and then click OK.
        Word 2010:
        Click Start, click Run, type %programfiles%\Microsoft Office\Office14\Startup\, and then click OK.
   3. Right-click one of the files that is contained in the folder, and then click Rename.
    4.After the file name, type .old, and then press Enter. 
Important Note the original name of the file. Later, you may have to rename the file by using its original name.
    5. Start Word.
    6. If you can no longer reproduce the problem, you have found the specific add-in that causes the problem. If you must have the features that the add-in provides, contact the vendor of the add-in for an update.

    If the problem is not resolved, rename the add-in by using its original name, and then repeat steps 3 through 5 for each file in the Startup folder.
   7. If you can still reproduce the problem, click Start, click Run, type %userprofile%\Application Data\Microsoft\Word\Startup (under Windows XP) or type %userprofile%\AppData\Roaming\Microsoft\Word\Startup (under Windows Vista or Windows 7), and then click OK.
   8. Repeat steps 3 through 5 for each file in this Startup folder.

If the problem is not resolved after you disable the Startup folder add-ins, see the "Delete the COM add-ins registry key" topic.

Step 4 : Delete the COM add-ins registry keys

          You can install COM add-ins in any location. Programs that interact with Word install COM add-ins. Delete the registry keys for the COM add-ins, and then restart Word.
To delete the COM add-ins registry keys, follow these steps:

    1.Exit all Office programs.
    2.Click Start, click Run, type regedit, and then click OK.
    3.Locate the following registry subkey, as appropriate for the version of Word that you are running:
  •         Word 2003:        HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins
  •         Word 2007:        HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins
  •         Word 2010:        HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins
    4.Click Addins, and then click Export on the File menu.
    5. Name the file WdaddinHKCU.reg, and then save the file to the desktop.
    6. on the Edit menu, click Delete, and then click Yes.
    7. Locate the following registry subkey:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Word\Addins
    8. Click Addins, and then on the File menu, click Export.
    9. Name the file WdaddinHKLM.reg, and then save the file to the desktop.
    10.On the Edit menu, click Delete, and then click Yes.
    11. Exit Registry Editor.
    12. Start Word.

If the problem is resolved, you have determined that a COM add-in program is causing the problem. Next, you must determine which COM add-in program is causing the problem.


Step 5 : Determine which COM add-in program is causing the problem

To determine which COM add-in program is causing the problem, follow these steps:  

1 .Exit all Office programs.
2. Double-click the Wdaddin.reg icon on your desktop.
3. Click Yes, and then click OK.
4. If you are using Word 2007, go to step 5.
     If you are using Word 2003, follow these steps:
        Start Word, and then click Customize on the Tools menu.
        In the Customize dialog box, click Commands.
        In the Categories list, click Tools.
        In the Commands list, click COM Add-Ins, and then drag the command to one of the toolbars. Close the Customize dialog box.
  5.  Use one of the following procedures, as appropriate for the version of Word that you are running:

  Word 2003:

1.Click COM Add-Ins on the toolbar. You added this to the toolbar in step 4.
 2. If an add-in is listed in the COM Add-Ins dialog box, click to clear the add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
 3.Click OK to close the COM Add-Ins dialog box.
 4.On the File menu, click Exit

Word 2007: 

1. Click the Microsoft Office Button, and then click Word options.
2. Click Add-ins.
3. In the Manage list, click COM Add-ins, and then click Go. 
4. If an add-in is listed in the COM Add-Ins dialog box, click to clear the add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
5. Click OK to close the COM Add-Ins dialog box.
6. Click the Microsoft Office Button, and then click Exit Word. 

Word 2010:

1.On the File menu, click Options.
2. Click Add-Ins.
3. In the Manage list, click COM Add-Ins, and then click Go.
4. If an add-in is listed in the COM Add-Ins dialog box, click to clear the add-in check box. If more than one add-in is listed, click to clear only one add-in check box at a time. This procedure helps determine which add-in is causing the problem.
5. Click OK to close the COM Add-Ins dialog box.
6. On the File menu, click Exit.
Start Word.
    If the problem is resolved when you start Word, you have determined which COM add-in is causing the problem. If you must have the features that the add-in provides, you must determine which add-in includes those features so that you can contact the vendor for an update.

If the problem is not resolved when you start Word, repeat steps 5 and 6 for each COM add-in that is listed. Repeat this procedure for each add-in, until you determine which add-in is causing the problem.
    To restore the COM add-ins, repeat step 5, but click to select the check box for each COM add-in that you want to restore.

The problem will be fixed by following the above steps, however, if the problem persists, you need to repair Microsoft office or you can contact us at cctechmatthew@gmail.com


You can follow the same steps to Excel application freezing issue, instead of checking word registry keywords you need to choose the Excel Data, add-ins.





Help us to improve

Monday 29 July 2013

Pictures.library-ms is No Longer Working or Music.library-ms is No Longer Working

             You may face this problem, when you click on the Libraries lists such as Documents, Pictures, music and Videos. You will get an error message that your document or picture or Music .library-ms is no longer working.

The errors you get usually:
Documents.library-Ms is No Longer Working
Pictures.library-Ms is No Longer Working
Music.library-Ms is No Longer Working
Videos.library-Ms is No Longer Working















      
How to get the Libraries list to work again? Here is a easy trick to solve the issue yourself.

1. Open a My computer or Documents Window. 

2. In the left side tree navigation pane, click on the libraries list and choose the folder which is not working.

3. Right-click the broken libraries in the sidebar and select Delete. This will not delete your files, just the library link in the sidebar itself.





4. Once the broken libraries are deleted, right-click the main Libraries folder in the sidebar and select Restore Default Libraries.



5. Verify that the restored libraries are functioning correctly by opening each one.

Once, you have done with these steps all the Library  lists should be working. No further steps required. You can continue work with your computer. 

Note :

You can follow the same steps when you get errors Documents.library-Ms is No Longer Working, Videos.library-Ms is No Longer Working and Music.library-Ms is No Longer Working.
 



Help us to improve



Friday 26 July 2013

No Audio sound

            Most of the audio problems are because of setting up our Audio device or missing audio drivers.  Usually we all do mistake while setting up a audio device, may be we unplugged the audio jack and plug it back in different ports. Here are the few tricks to fix your Audio problem.

 

Step 1 : Check that you have plugged your Audio device jacks at appropriate ports and your audio device power is turned ON.

Your speaker cable should be plugged in Green color port
 Picture of microphone jack, line-in jack, and line-out jack


Step 2 : Check whether your volume icon is muted and also check the volume level on your speaker.
   

  Should be like this

 Note :
 Some laptops have an external volume control on the outside of the case. If you're using a laptop, check the external volume control to make sure it's not turned all the way down.

Also check whether your Speakers are working fine by checking with other computer or TV/DVD systems.  If your speaker works fine continue with the following steps.

Step 3 :  Check your Sound Card

Check to make sure your computer has a sound card, or sound processor, and it's working properly.

1. Type devmgmt.msc from Run command, the device manager window will open where the installed drivers will be listed.

2. Double-click Sound, video and game controllers to expand that category. If a sound card is listed, you have one installed. If no sound card is listed, check the information that came with your computer to see if there's supposed to be a sound card installed. If there should be a sound card installed, you'll need to install one according to the manufacturer's instructions.

If you think you have a sound card installed but you don't see it under the Sound, video and game controllers category, expand the Other devices category and check the devices listed there.

Laptops don't usually have sound cards. Instead, they have integrated sound processors, which appear in the same category in Device Manager.

For Yellow Question Mark on Sound card

If there's a yellow question mark next to the name of the sound card in Device Manager, there might be a problem.

1. Right-click the name of the sound card, and then click Properties.


2. Click the General tab, and then look in the Device status box to identify problems with the sound card..
If there's a problem, you might need a new driver for your sound card.


Step 4 : Use Windows troubleshooter.

A troubleshooter is an automated tool that can find and automatically fix some problems with your PC. The audio troubleshooter can diagnose and fix common sound playback and hardware problems.


Step 5 : Update your Audio Drivers

          For Windows to recognize your sound card or sound processor, it needs a compatible and properly working driver. An outdated, incompatible, or damaged driver can disrupt communication between the PC and the sound card. 

How to update the Audio drivers

            Use Windows Update. You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can update system features and other software that might help fix your sound problems.

Open Windows Update by clicking the Start button Picture of the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.‌

Click Check for updates.

If there are any available updates, click the links to see more information about each update. Windows Update tells you if an update is important, recommended, or optional. Each type of update might include drivers.

Download and install drivers from yourself


            Install software from the device manufacturer. If your device came with a disc, that disc might contain software that installs a driver for the device.

            Download and install the driver yourself. You can search for a driver on the manufacturer's website using your exact system model. Try this if Windows Update can't find a driver for your device and the device didn't come with software that installs a driver.

           If Windows can't find a driver for your sound card or sound processor, and the device didn't come with driver software, you can look for a driver on the manufacturer's website. Driver updates are often available in the support section of such websites.

           To locate the driver, find the manufacturer and model name or number of your sound card, and then visit the Hardware and software vendor contact information website. Once you find your manufacturer, go to its website and locate and download the latest driver for your sound card.


If you find difficulty, please contact me at cctechmatthew@gmail.com

Thanks .

Help us to improve

Thursday 25 July 2013

How to disable Screen Saver in Windows 7



                         A screen saver is a moving picture or pattern that appears on your computer screen when you haven't used the mouse or keyboard for a specified period of time. Screen savers were originally used to save older, monochromatic monitors from damage, but now they're mainly a way to personalize your computer or enhance its security by offering password protection. To learn more, see Use your Windows password for your screen saver password and Change your screen saver.

              

To turn a screen saver on or off  

1. Open Screen Saver Settings by clicking the Start button Picture of the Start button and then clicking Control Panel

In the search box, type screen saver, and then click Turn screen saver on or off.

2. Right click on the desktop and choose Personalize, in the Right side bottom corner you can see the screen saver option. 

  • To turn off a screen saver, in the Screen saver list, click (None), and then click OK.

  • To turn on a screen saver, in the Screen saver list, click an option, and then click OK